The Hyatt Regency Tokyo is a massive luxury hotel boasting breathtaking views of the city and Mt. Fuji to the west. Like the nearby Keio Plaza Hotel Tokyo and the Hilton Tokyo, it caters to large groups of travelers and features a large event space. This complex has a total of 18 suites and 746 rooms.
The Regency is located in Shinjuku, 10 minutes’ walk from Shinjuku Station. It is adjacent to the Tokyo Metropolitan Government Building. The closest subway station is Tochomae on the Oedo line, and it’s right by the hotel. Shinjuku is said to be the world’s busiest train station. While it might be difficult to assess, this is a sprawling complex with satellite stations, department store, shopping centres. It is a great place to go for a quick dinner or take-away food. Note that the hotel has a free shuttle service to the station, departing every 20 minutes (and perfectly on time!). If you prefer to walk, you do have the choice between the street above ground and an underpass.
The Hyatt Regency is a vast tower hotel complex and you will be struck by one of the most impressive lobbies in Japan. Three stories tall, its cathedral ceiling and enormous chandeliers hang over wall-to-wall marble. While the hotel shows its age, it is clearly in excellent condition.
The checkin process at the hotel is very efficient. A bellboy will bring you to the reception where checkin is swiftly done in a professional manner. Despite the number of rooms, there is hardly any queue and the desk is always sufficiently manned.
We booked a standard rom for this review stay. The first impression was of a dated one. The furniture is uninspiring and old and the carpet is not different. While it is well maintained, the rooms would definitely need a makeover. There is also a small lounge area near the window, with one chair as well as a small desk oddly put in front of a mirror. There is hardly anything on the walls and it makes the room a place where you do not want to spend too much time.
Unfortunately, the bathroom is not better, probably one of the smallest bathrooms we have seen at a Hyatt. There is no walk-in shower but a small bathtub with a good old plastic curtain. The amenities are provided by Pharmacopia, a very good organic body care brand. We would also mention the Toto Washlet but this comes pretty much as a standard in Japan.
Finally, the bed was rather good and firm in a typical Japanese style. There were 2 types of pillows, one soft and 1 hard. Complimentary coffee is available in the room but it is a sort of small filter coffee you have to put inside your cup and slowly pour water. It works but we would have loved a more practical Nescafé!
The facilities are much better than the rooms and have clearly been kept up to date. The gym is of medium size and mainly composed of cardio machines and free weights. The pool is located on the last floor of the hotel and has very nice views over the city. It is indoor and includes a few lounge beds, a jacuzzi and a sauna. Take note that swimming caps are mandatory and are available on site. The changing room is a bit small but probably not of much use for someone staying at the hotel.
While the hotel is 10 minutes from the station, it is worth mentioning that the basement of the complex includes some restaurants, a bar and a convenience store. Also a bit further away, between the hotel and the station, you will find a couple of restaurants with a starbucks open until 9pm.
The Hotel has eight F&B outlets. Next to the lobby is Caffè, an all-day casual Italian eatery. On the first floor, you will find the famous French Chef; Michel Troisgros, which serves artfully presented French cuisine with a contemporary twist. Other restaurants at the hotel serve Japanese and Chinese cuisine. There’s also a whisky bar and pastry shop.
While you may want to use one of the Hyatt restaurants for lunch or dinner, we would rather recommend to quickly go out for something probably more authentic and cheaper. As said, Shinjuku station is close by and offer countless options for a dinner or take away. The Odakyu department store has an amazing selection of fresh food, salads, delicacies, etc.
If you are looking for something more authentic and quiet, we recommend Makoto Sushi which is 7 minutes walk from the hotel (６-２-３ Nishishinjuku). This small restaurant has very fresh sushis but doesn’t have a menu. Instead, you will be offered a selection of sushis by the chef who can change it base on your taste. The experience was simple, yet amazing and at a reasonable price.
The desk includes a multi-plug which is greatly appreciated. The TV caters a few international channels but has to be controlled with a Japanese remote which makes it quite complicated. Wi-Fi is provided throughout the hotel and an ethernet cable can be found at the desk. Note that the internet speed was generally very good despite not having any status with Hyatt.
We would describe this hotel at the respectable old lady of Tokyo hotels. Impressive lobby, perfect service and good facilities. However the hotel would need a makeover to put it in the 21st century. Standard rooms should be renovated. That won’t however not make the bathrooms larger which is a clear minus of this property. This is still one to recommend due to his good location, his shuttle service and reasonable price; USD 191 at time of booking.