Grand Hyatt Dubai is a 5 stars hotel located near Dubai Creek. It was established in 2003 and is the largest of the group in the city . Hyatt has a total of 6 hotels in Dubai alone.
The Grand Hyatt is ideally located 10 minutes from the airport and is therefore very convenient when flying into Dubai or transiting. Dubai Healthcare city is also nearby and can be accessed by foot or short taxi ride. While we must admit that the hotel is not the most central when it comes to offices, shopping malls, etc, it has many amenities nearby; Wafi City Shopping Mall and the World trade centre are 5 minutes away, Dubai Mall (the city biggest mall) is still 10 minutes away by car. Finally, a train station can be found about 5-7 minutes from the hotel. Beware however of the local temperature. If you are driving, the hotel has a large and free parking lot at your disposal.
One of the Grand Hyatt features is what the brand calls a dramatic architecture. This is definitely the case here. The hotel looks rather modern from outside even though it is typical of a hotel built in the early 2000s. Once inside, the impression is much more classic with a lot of marble and a high and large lobby reminiscent of Grand Hyatts around the world. While the lobby always seems to look busy and chaotic as a train station, the checkin staff is efficient and fast so that you will rarely have to wait there. Our checkin experience was good, the receptionist was knowledgable and friendly.
The hotel is the versatile type; while it is suited for business travellers, no doubt that families will enjoy the extensive facilities such as the swimming pools, gardens and various restaurants. As for event organisers, the event space is about 8000m2 big and is probably one of the biggest in the city.
There are 4 types of rooms in the hotel, from standard to suites. At the time of our visit, we had a club room with club lounge access. the rooms look very classic if not old. It seems that no renovation has taken place over the last 15 years and it shows. Even though the furniture is in excellent condition, the room gives the impression to be frozen in time. The bathroom is also very classic with a lot of marble, very spacious, including a shower and a bathtub. To be fair, the hotel is going through an extensive refurbishing which should end in 2018. We were unfortunately too early to see the new rooms.
The Club room had a nice view on the creek and the swimming pool and is probably one of the nicest views in Dubai. The room is spacious with a classic desk area, a TV console which is rather un-responsive and a Nespresso Machine. The wardrobe is big and includes an ironing board. As for the bed itself, Hyatt rarely disappoints and it was firm but stilly comfy, perfect for a restful night.
Facilities are impressive, you can literally spend 1 week here without leaving the hotel; swimming pool, gardens, more than 10 restaurants and bars, gym, spa, etc. All are well maintained with an excellent service from the staff.
The gym itself is large and modern, it includes an indoor pool, free weights area, cardio and various machines. The changing rooms include jacuzzi, sauna and steam room. Directly next to it, the spa offers the usual massages and treatments. As for the outside pools, they are the free form resort kind. At the time of our visit in April, the pools and the surrounding chairs were absolutely full. This is surprising as half of the hotel was closed for refurbishment but can be due to the fact that our stay was over a weekend. That being said, it gave an impression of an overcrowded resort hotel and was a clear disappointment. We went back to one of the bars for a quieter drink.
As said above, there are more than 10 restaurants and bars in the hotel. It may look unnecessary, but you have to remember that Dubai is not a walkable city and many tourists and expats would often go to hotel restaurants and bars as a default option. Grand Hyatt has certainly everything possible on offer; italian, grill, lebanese, indian, etc.
On this review trip, we had access to the Club lounge. It includes daily continental breakfast, refreshments during the day and evening cocktails. The lounge has a nice view on the creek and is split in 2, one part for families and one for adults, which is a great idea. The breakfast spread is indeed continental; bread, cereals, yogurts, cheese and cold cuts. Hot dishes included solely chicken sausages and eggs. However, it was rather uninspiring, the cheese didn’t change much during our stay, chicken sausages had an industrial taste and apart from the pastries, bread choice was limited. Grand Hyatt has proven to be more innovative in that field and Hong Kong or Bangkok come to mind.
In the evening, cocktails were served. here again, the comparison with their Bangkok hotel wouldn’t hold. Mostly salads with typical mezze dishes. Good quality wine was served, as well as beer and other spirits. Of course, it is cocktails and is not supposed to replace dinner but Grand Hyatt has generally higher standard when it comes to their Club lounges. Not many hors d’oeuvres were served.
This hotel hasn’t been refurbished for a while and it shows with its connectivity. There could be more power outlets in the room or at least located in easier places. There is also no international outlet, even though adapters are available from housekeeping. As for Wifi, it is available throughout the hotel, including the swimming pool. It generally works fine but sometimes requires you to restart your network setting on your phone to get it to work. A data port is also available for laptops. Note that premium (fast) internet access is only available to World of Hyatt members with status (Discoverist and above).
Aside from connectivity, we would also mention the limited newspaper offering. In English, only 1 local newspaper is available for room delivery. For an international city such as Dubai, this is rather disappointing. One has to go early to the club lounge, to get a copy of the Financial Times or New York Times.
This is a solid hotel, well located and with a wide offering from restaurants to spa and relaxation. The service is of high standard and as expected from a Hyatt hotel. The refurbishing has been really necessary and is now in progress which we hope will make this hotel a bit more appealing to younger generations. The Club lounge is probably the disappointment of this stay as food was rather blend and uninspiring. We wouldn’t suggest one to pay for lounge access as it is but rather stick to the other restaurants within the hotel. Finally, if you do want to enjoy the pool area, we recommend to avoid weekends which are typically busier.